POSITION DESCRPTION:
The incumbent is responsible for operating a professional facility, consistent with those services and amenities provided in a commercial and mid-grade hotel. The goal is to provide clean, comfortable accommodations, for guests in a TDY/TAD status, at the lowest possible cost while contributing to the highest level of mission readiness. Coordinates and administers the efficient and proper use of all NAF and APF resources, including funds, personnel, facilities, supplies and equipment. Provides short and long range financial plans to General Manager for review and ensures property stays within approved plans. Responsible for the safeguarding of all funds, including but not limited to cash receipts, deposits, disbursement and accountability.
Approves requisitions for equipment, supplies and amenities. Responsible for the receipt and storage of all inventory, consumable, non-consumable, minor property and fixed assets. Analyzes monthly financial statements and reports results with recommendations to the General Manager to ensure program financial stability. Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority. Meets CNIC standardization goals and participates in the NGIS Accreditation Program.
Performs internal management control vulnerability studies and reviews to develop controls to prevent losses and implement cost saving measures. Performs the full range of supervisory duties for one or more site subordinates:
- Front Office Manager
- Housekeeping Manager
- Maintenance Manager
- QA/Training Specialist
- Accounting Technician/Administrative Assistant
- Inventory Supply Clerk
- Purchasing Agent
- Warehouse Supervisor
Supervision responsibilities include but are not limited to: assigning work, establishing and revising priorities, evaluating performance, approving or disapproving leave requests, selects management/supervisory candidates and approves selections of entry level employees, recommends pay adjustments and/or awards per policy, and recommends corrective and/or disciplinary action as warranted. Coordinates and maintains a professional employee training and development program. Manage an employee recognition program for all categories of employees on the lodging staff. Ensures subordinates are fully aware of and comply with appropriate personnel, safety and environmental laws and regulations. Establish liaison with divisions, departments, directorates and other offices that provide goods or services to the operation. Assess trends and problems that span the operation, recommend necessary changes and evaluate results. Provide oversight for a recurring facility preventive maintenance program. Manages real property resources and provides expert advice on renovations, improvements and minor and/or major construction. Markets the NGIS program to ensure patrons are aware of the availability of NGIS assets and programs. Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques. Ensures proper protocol is practiced and coordinates Distinguished Visitor accommodations with Installation Protocol Office and/or Commanding Officer. Performs other duties as assigned.
QUALIFICATIONS:
A Bachelor’s Degree in Hotel Management or related field is preferred, but may be substituted with lodging experience. The incumbent must have a minimum of 3 years’ experience in a position related to a lodging operation, with at least 2 years supervisory experience. Must understand the daily operation of a hotel to include safety, environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices; and have a working knowledge of automated property management system(s). The incumbent must possess excellent communication skills and must possess fluent command of the English language, understand and use proper grammar, and be able to communicate clearly and effectively to all levels of the organization,
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